Retention Executive

Key Responsibilities & Accountabilities

  • Various analysis and reporting of promotions
  • Liaising with Retention Team Leader to ensure all promotions are setup
  • Email send-outs
  • Unsubscribing players,
  • Deciding which players receive emails and select promotions
  • Optimise deliverability including maintenance of robust data
  • Sending SMS
  • Broadcasting to players who have opted in to receive push notifications
  • Automation and optimisation of notifications
  • Maintenance of promotions
  • Scheduling calendar with stakeholders in the same regional team
  • Profiling players to create specific segments and offers

Essential Criteria:

  • Fluent in English both written and verbal
  • Excellent Excel skills (V-lookups, Pivot tables, macros, etc.)
  • Understanding of the execution of promotions
  • Ability to analyse large amounts of data quickly and accurately

Desirable Skills:

  • Strong problem solving skills in understanding and diagnosing solutions
  • Team player and comfortable working individually
  • Able to communicate effectively to other key stakeholders

Personal characteristics:

  • Excellent communication
  • Problem solving skills,
  • Confident
  • Good attention to detail
  • Able to work autonomously
  • Logical thinker
  • Creative in finding solutions

Apply now