Account Manager

Position Summary & Objectives

As Account Manager, you will be a member of the Account Management team based in Malta
and be responsible for driving growth and developing long-term relationships with your
portfolio of assigned customers, connecting with key business executives and stakeholders. You
are expected to achieve or over-achieve assigned targets by selling, up-selling and cross-selling.
This role reports to the Regional Business Manager and is not a managerial role.
This role will involve frequent travel.

Main Responsibilities

  • Achieve or overachieve assigned targets
  • Build and maintain strong, long-lasting customer relationships.
  • Develop and implement account plans that drive the attainment of critical business
  • Act as the main point of contact and develop a trusted advisor relationship with your
  • assigned customers and their key stakeholders.
  • Forecast and track account metrics/KPIs for each customer.
  • Identify growth opportunities with existing customers and collaborate with other teams.
  • Work closely with sales team regarding the transition from new customer to established
  • Proactively manage customer satisfaction and service delivery by working with potential
  • product problems and service request from customers.
  • Assist with customer escalations and requests when necessary.

Requirements

In the role as Account Manager we expect a minimum of 4 years of relevant experience from the
online gaming industry and ability to show career progression within the industry. We expect
you to have hands-on experience with Casino products such as slots, live casino and table games,
although general online gaming experience will be considered as well. This includes having a
good commercial understanding of how to operate and promote the casino product towards
players.
You are driven by results and gets motivated by achieving or over-achieving sales targets/KPI’s

 

Apply now